Refund policy

Returns & Refunds Policy

Most Made Bella products are personalised or custom-made specifically for you. Because of this, we cannot accept returns or cancellations simply because you have changed your mind once your personalised order has been made.

Please carefully check all names, wording, colours and design details before placing your order. We cannot be responsible for spelling or personalisation errors supplied by the customer.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, not as described, or we have made an error with your personalisation, please contact us as soon as possible with your order details and photographs of the item and packaging.

Where appropriate, we will arrange a replacement, repair or refund in line with your legal rights.

Nothing in this policy affects your statutory rights under UK consumer law.

Non-personalised items

If Made Bella sells any non-personalised items, your normal statutory cancellation and return rights will apply where required by law.

Contact

If you have a problem with an order, please contact Made Bella using the contact details provided on our website.